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Delivery and payment

1. Order processing

Once you place an order on the LuminaSkin website, our team begins processing it promptly. Orders are typically processed within 1-2 business days, excluding weekends and holidays.

2. Shipping methods

We offer various shipping options to accommodate your needs. These options may include standard shipping, expedited shipping, and international shipping, depending on your location and preferences.

3. Shipping rates

Shipping rates are calculated based on factors such as your shipping address, selected shipping method, and the weight/size of the package. You will see the shipping cost at checkout before finalizing your order.

4. Delivery timeframes

Delivery timeframes vary depending on the shipping method selected and your location. Standard shipping within the continental United States typically takes 3-5 business days, while international shipping may take longer.

5. Order tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your delivery.

6. Delivery issues

In the rare event that your order is delayed or encounters any issues during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure that your order reaches you as soon as possible.

7. Payment methods

We accept various payment methods to provide you with flexibility and convenience. These methods may include credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment gateways.

8. Payment security

LuminaSkin prioritizes the security of your payment information. We utilize industry-standard encryption technologies and secure payment gateways to protect your financial data during transactions.

9. Order confirmation

Upon successful completion of your order and payment, you will receive an order confirmation email summarizing the details of your purchase. Please review this confirmation carefully and contact us if you notice any discrepancies.

10. Customer satisfaction

Your satisfaction is our top priority. If you have any questions, concerns, or feedback regarding the delivery or payment process, please don't hesitate to reach out to our customer support team. We are here to assist you every step of the way.

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